At Amaze Beauty Services (operating under the brand name The Beauty BAE), our focus is on complete customer satisfaction. We aim to deliver high-quality, professional beauty services at your doorstep. However, if you are dissatisfied with any service or product, we will review your concern and initiate a refund where applicable, provided the reason is genuine and verified after due investigation.
Before booking or purchasing any service, we request all customers to carefully read the service details, inclusions, and terms listed for each package or deal.
For any cancellations or rescheduling requests, please contact us via the Contact Us page or through our customer support team.
If you wish to reschedule or cancel your appointment, please inform us at least 24 hours before the scheduled time.
Cancellations made within 24 hours of the appointment are non-refundable, though rescheduling may be allowed depending on availability.
If a customer has prepaid online and cancels the appointment before 24 hours, a full refund will be issued after deducting applicable transaction charges or taxes levied by the payment gateway or bank.
In case of unforeseen circumstances or emergencies, requests will be reviewed on a case-by-case basis.
We always strive to provide excellent beauty services to our customers. However, in case of dissatisfaction, refunds may be issued under the following conditions:
Service Denied During Ongoing Appointment:
If a customer denies or stops the service during the ongoing session due to any inefficient service or lack of required product, the service amount will be refunded (if prepaid), after due investigation and confirmation of the concern.
Service Fully Availed and Then Disputed:
If the customer avails all booked services in full and later claims dissatisfaction or requests a full refund after completion, no refund shall be applicable.
Prepaid Online Booking Canceled Before 24 Hours:
If the customer cancels the service 24 hours before the scheduled time, a refund will be processed after deducting applicable transaction fees, service charges, or taxes.
Refund Method Options:
Customers may choose one of the following refund options:
(i) Refund of the approved amount to the original payment method (bank account or credit card) within 14 working days, subject to bank processing time.
(ii) Refund of the approved amount to the customer’s The Beauty BAE Wallet, which can be used for future bookings.
Non-Refundable Cases:
Cancellations made within 24 hours of the appointment time.
Services that have been completed and accepted by the customer.
Non-refundable deals, offers, or discounted service packages.
If you have any questions or wish to request a refund or cancellation, please reach out to our customer support team through the Contact Us section on our website.
Our team will review your concern and respond within a reasonable time frame.
